Refund Policy

Effective Date: July 8, 2026

At Cargosphere Global Logistics Ltd, we are committed to providing reliable and professional air cargo, charter freight, and logistics services. This Refund Policy outlines the circumstances under which refunds may be issued for services booked through our company.

By engaging our services, you agree to the terms of this Refund Policy.

1. General Policy

Due to the nature of logistics and freight services, refunds are considered on a case-by-case basis. Once operational arrangements have commenced, certain costs may already have been incurred and may not be refundable.

2. Eligible Refunds

You may be eligible for a full or partial refund in the following situations:

  • A booking is cancelled before any logistics planning or operational work has begun.

  • Cargosphere Global Logistics Ltd is unable to provide the agreed service due to reasons within our control.

  • A duplicate payment has been made.

  • An overpayment has been received.

  • A refund is approved following a review of your request.

3. Non-Refundable Services

Refunds will generally not be issued for:

  • Completed logistics or freight services.

  • Services already in transit or where cargo has been accepted for transportation.

  • Airline or aircraft reservation charges that have already been incurred.

  • Cargo handling, documentation, customs processing, or administrative fees already performed.

  • Delays caused by weather, airport congestion, customs inspections, government actions, security procedures, or other events beyond our reasonable control.

  • Incorrect booking information provided by the customer.

  • Failure by the customer to provide required documentation or comply with shipping regulations.

4. Booking Cancellations

Customers wishing to cancel a booking should notify us as soon as possible.

Where operational costs have already been incurred, cancellation charges may apply, including but not limited to:

  • Aircraft reservation fees

  • Airline booking charges

  • Cargo handling fees

  • Documentation costs

  • Administrative expenses

  • Third-party service charges

Any applicable refund will be calculated after deducting these costs.

5. Cargo Already in Transit

Once cargo has been accepted for transportation or is already in transit, refunds are generally not available unless otherwise agreed in writing or required by applicable law.

6. Refund Request Process

To request a refund, please contact our customer service team and provide:

  • Your full name or company name

  • Booking or quotation reference number

  • Proof of payment

  • Reason for the refund request

  • Supporting documentation, where applicable

Each request will be reviewed individually, and we may request additional information before making a decision.

7. Refund Processing Time

Approved refunds are generally processed within 7–14 business days from the date of approval.

Processing times may vary depending on your payment provider, bank, or financial institution.

8. Method of Refund

Approved refunds will ordinarily be made using the same payment method used for the original transaction unless otherwise agreed.

9. Limitation of Liability

Refunds are limited to the amount paid for the affected service. Cargosphere Global Logistics Ltd shall not be liable for indirect, incidental, consequential, or business losses arising from delays, cancellations, or circumstances beyond our reasonable control.

10. Changes to This Refund Policy

We reserve the right to amend this Refund Policy at any time. Any updates will become effective immediately upon publication on our website.

11. Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us:

Cargosphere Global Logistics Ltd

Phone: +254 727 721666

Email: info@cargosphereglobal.co.ke

Office Address: Development House, Moi Avenue, Nairobi, Kenya

We are committed to resolving refund requests fairly, transparently, and in accordance with our contractual obligations and applicable laws.