Terms and Conditions

Effective Date: July 8, 2026

Welcome to Cargosphere Global Logistics Ltd. These Terms and Conditions govern your access to and use of our website and the logistics services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

1. About Cargosphere Global Logistics Ltd

Cargosphere Global Logistics Ltd is a logistics company specializing in air cargo, charter freight, cargo handling, airport-to-airport freight coordination, and customized logistics solutions across Africa and other destinations as agreed with our clients.

2. Acceptance of Terms

By requesting our services, submitting an inquiry, obtaining a quotation, or using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

3. Our Services

Our services may include, but are not limited to:

  • Air cargo transportation
  • Charter freight services
  • Time-critical cargo solutions
  • Airport-to-airport freight coordination
  • Cargo handling services
  • Commercial freight logistics
  • Specialized cargo transportation
  • Logistics consultation

The availability of services may vary depending on destination, cargo type, regulatory requirements, aircraft availability, and operational conditions.

4. Quotations

All quotations are provided based on the information supplied by the customer.

A quotation does not constitute a binding agreement until it has been accepted by both parties.

Quoted prices may change if:

  • Shipment details are inaccurate or incomplete.
  • Cargo dimensions or weight differ from those provided.
  • Government charges or taxes change.
  • Fuel surcharges increase.
  • Airline or airport charges are revised.
  • Additional handling requirements arise.

5. Customer Responsibilities

Customers agree to:

  • Provide complete and accurate shipment information.
  • Ensure cargo is properly packaged for transportation.
  • Declare the true nature and value of all goods.
  • Provide all documentation required for transportation and customs clearance.
  • Comply with all applicable laws and regulations governing the shipment.

Customers remain responsible for any losses, penalties, or delays resulting from incorrect information or documentation.

6. Prohibited Cargo

Cargosphere Global Logistics Ltd reserves the right to refuse transportation of cargo that is prohibited or restricted under applicable laws or aviation regulations.

Examples include:

  • Illegal goods
  • Hazardous materials without proper authorization
  • Counterfeit products
  • Explosives
  • Weapons without required permits
  • Narcotics and controlled substances
  • Perishable goods without approved handling arrangements
  • Any cargo that may endanger aircraft safety

7. Cargo Inspection

We reserve the right to inspect any shipment where required by law, airport authorities, customs agencies, or aviation security regulations.

8. Delivery Times

Estimated delivery schedules are provided for planning purposes only.

Although we strive to meet agreed delivery timelines, delays may occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Airline operational delays
  • Customs inspections
  • Government restrictions
  • Airport congestion
  • Force majeure events

Cargosphere Global Logistics Ltd shall not be liable for delays caused by such events.

9. Payments

Payment terms shall be agreed before shipment.

Unless otherwise agreed:

  • Invoices must be paid within the stated payment period.
  • Outstanding balances may attract applicable interest or administrative charges.
  • Services may be suspended until overdue payments are cleared.

10. Cancellation

Customers wishing to cancel a booking should notify us immediately.

Cancellation charges may apply where costs have already been incurred, including:

  • Aircraft reservation fees
  • Airline booking charges
  • Documentation costs
  • Handling fees
  • Administrative expenses

11. Liability

Our liability shall be limited to the extent permitted by applicable law and any applicable international air transport conventions.

We shall not be liable for:

  • Consequential losses
  • Loss of profits
  • Business interruption
  • Indirect damages
  • Delays beyond our control
  • Damage resulting from inadequate packaging supplied by the customer

Customers are encouraged to obtain appropriate cargo insurance for valuable shipments.

12. Cargo Insurance

Unless expressly agreed in writing, shipments are not automatically insured by Cargosphere Global Logistics Ltd.

Customers are responsible for arranging cargo insurance where necessary.

13. Customs Compliance

Customers are responsible for complying with customs laws, import regulations, export requirements, and documentation obligations in both the country of origin and destination.

Any customs duties, taxes, penalties, storage charges, or inspection fees remain the responsibility of the customer.

14. Website Use

Users agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Distribute malicious software.
  • Interfere with website functionality.
  • Submit false information.

We reserve the right to restrict access where misuse is detected.

15. Intellectual Property

All website content, including text, graphics, logos, images, designs, and other materials, is the property of Cargosphere Global Logistics Ltd unless otherwise stated.

No content may be copied, reproduced, modified, or distributed without prior written permission.

16. Privacy

Any personal information collected through our website or during service delivery is handled in accordance with our Privacy Policy and applicable data protection laws.

17. Force Majeure

Cargosphere Global Logistics Ltd shall not be liable for failure or delay in performing its obligations where such failure results from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War
  • Civil unrest
  • Terrorism
  • Government actions
  • Industrial disputes
  • Epidemics or pandemics
  • Airport closures
  • Airline operational disruptions

18. Amendments

We reserve the right to modify these Terms and Conditions at any time.

Updated versions become effective immediately upon publication on our website.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any disputes arising from these Terms shall be submitted to the competent courts of Kenya unless otherwise agreed in writing.

20. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Cargosphere Global Logistics Ltd

Phone: +254 727 721666

Email: info@cargosphereglobal.co.ke

Office: Development House, Moi Avenue, Nairobi, Kenya