Privacy Policy

Effective Date: July 8, 2026

Cargosphere Global Logistics Ltd (“Cargosphere”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request our services, or communicate with us.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quotation, or use our services, we may collect:

  • Full name

  • Company name

  • Email address

  • Telephone number

  • Physical address

  • Billing information

  • Shipping and delivery addresses

  • Cargo and shipment details

  • Any other information you voluntarily provide

Non-Personal Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of access

  • Website usage statistics

2. How We Use Your Information

We use your information to:

  • Provide logistics and freight services

  • Prepare quotations

  • Process bookings and shipments

  • Coordinate cargo transportation

  • Respond to inquiries and customer support requests

  • Improve our services and website

  • Send shipment updates and service notifications

  • Comply with legal and regulatory requirements

  • Prevent fraud and unauthorized activities

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Improve website performance

  • Analyze visitor traffic

  • Enhance website functionality

You may disable cookies through your browser settings, although some website features may not function properly.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary, including:

  • Airlines and cargo operators

  • Customs and government authorities

  • Airport handling agents

  • Payment service providers

  • Technology and website service providers

  • Legal or regulatory authorities where required by law

These parties are required to protect your information and use it only for the purposes for which it was provided.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services

  • Maintain business records

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request a copy of the information we hold about you

Requests may be subject to legal or contractual limitations.

8. Third-Party Links

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party websites they visit.

9. International Data Transfers

Where necessary for the provision of logistics services, your information may be transferred to service providers, airlines, customs agencies, or partners located in other countries.

We take reasonable steps to ensure such transfers are carried out securely and in accordance with applicable data protection laws.

10. Children’s Privacy

Our services are intended for businesses and individuals aged 18 years and above.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Cargosphere Global Logistics Ltd

Phone: +254 727 721666

Email: info@cargosphereglobal.co.ke

Office Address: Development House, Moi Avenue, Nairobi, Kenya

We are committed to handling your personal information responsibly and in accordance with applicable data protection laws.